Terms & Conditions - Cell C E-Centive

Samsung Summer Campaign Terms and Conditions

Please read these Competition terms and conditions (“Terms and Conditions”) carefully. Participation in this Competition will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Competition.

All participants during the period of this Competition agree to be bound by the following terms and conditions:

Competition:
1. Stores and Call centres – Flagship sell out (“Competition”).
2. The Organizer of the Competition is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organizer").
Competition Period:
1. The Competition period will run from 1 November 2022 [00:00] to 25 December 2022 [23:59] (“the Competition Period”).
2. The Competition Period may be extended or curtailed at the discretion of the Organizer and will be communicated on email and on the Ecentive platform.
Who may enter:
1. The qualifying Store and Call Centre Salespeople (Floor Sales Persons and Store Sales Managers, Call centre consultants and Call centre team leaders) of Cell C Limited, Registration number 1999/007722/06 (“Cell C”) must:
  1. be citizens of the Republic of South Africa and/or a legal resident of the aforesaid country;
  2. must be currently residing in the Republic of South Africa at the date of the commencement of the Competition Period;
  3. must be a natural person and be at least 18 (eighteen) years old at the date of the commencement of the Competition Period;
  4. must be a valid participant on the Ecentive platform in the Mobile Experience (“MX”) category and must be participating as an individual Floor Sales Persons or Store Sales Manager with all profile information up to date and valid.
  5. Must be employed by the participating call centre, stores or dealers at Cell C
  6. Must be signed up and linked to the Ecentive platform.
2. Participants of Ecentive who are excluded from participating in this Competition by virtue of not being individual retail Sales Consultants are:
  1. Dealer Principals
  2. Store Owners
  3. Participants claiming as ‘Pooled accounts’
  4. EBU Head Office Category participants
  5. Individual Retail Sales Consultants whose personal details are not correct and up to date and are found to be working at a dealership not authorized on Ecentive or who have been found with invalid/ineligible/fraudulent claims
3. Participation in this Competition excludes the Organizer, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with the Competition and their spouses, life partners, parents, children, siblings, business partners or associates except those who are registered as valid participants of the Ecentive under the Ecentive Terms and Conditions https://www.cellc.ecentive.co.za/terms-and-conditions.

How to enter the Competition:

The participant must:
- Must be a participant as per clause 3,
- Registration: must be a valid participant on the Ecentive platform in the Mobile (“IM”) category and must be participating as an individual Store Floor Sales Consultant, Store Sales Manager, Call Centre Consultant or Call Centre Team Leader with all profile information up to date and valid per the Ecentive Terms and Conditions https://www.cellc.ecentive.co.za/terms-and-conditions
- All Store Floor Sales Consultant, Store Sales Manager, Call Centre Consultant or Call Centre Team Leaders need to sell the Qualifying Devices during the Competition Period, as set out in clause 4.1.5. below.
- Participants listed in clause 3.2. above, will not be eligible to participate in this Competition.
- Sell any of these qualifying devices during the Competition Period as per the qualifying criteria as set out in clause 6 below (“Qualifying Devices”):

Participating Samsung devices

Galaxy Z Fold4

Galaxy Z Flip4

Entry to this Competition does not make any participant a winner.
The Organizer accepts no responsibility for entries lost, misdirected, illegible, late, mutilated or altered. Entries that do not comply with these Terms and Conditions will be disqualified.
Errors and omission may be accepted at the Organizer's sole discretion. Failure by the Organizer to enforce any of its rights at any stage does not constitute a waiver of those rights.
It is the participant’s responsibility to ensure that any information which you provide to the Organizer is accurate, complete and up to date.
Participants that are eligible to participate in this Competition are defined below:
- Weekly Top 10 overall Call Centre Consultants: All Cell C Call Centres within the borders of South Africa are eligible to participate in the Competition (“Qualifying Stores”). Each week, the Top 10 Call Centre Sales Consultants will win prizes as set out in clause 6 below.
- Weekly Top 10 overall Call Centre Team leaders: All Cell C Call Centres within the borders of South Africa are eligible to participate in the Competition (“Qualifying Stores”). Each week, the Top 2 Call Centres Team Leaders will win the prizes as set out in clause 6 below.
- Weekly Top 10 overall Floor Stores Persons: All Cell C stores within the borders of South Africa are eligible to participate in the Competition (“Qualifying Stores”). Each week, the Top 10 Floor Store Persons will win the prizes as set out in clause 6 below.
- Weekly Top 5 overall Sales Managers: All Cell C stores within the borders of South Africa are eligible to participate in the Competition (“Qualifying Stores”). Each week, the Top 5 Store Manager will win the prizes as set out in clause 6 below.

The Prize:

Qualifying Floor Store Persons: Qualifying Floor Sales Persons that sell 5 or more of the qualifying devices during the Competition Period will qualify to WIN (1) one of (10) ten weekly prizes:

Category	Criteria	Prize
Cell C Floor Sales Persons	Sell 5 or more qualifying devices per week over the Competition Period	Prize: Top 10 Floor Sales Persons per week –will WIN one (1) of ten (10) R1 000 Woolworths vouchers.

Qualifying Store Managers: Qualifying Store Managers that sell 15 or more of the qualifying devices during the Competition Period will qualify to WIN (1) one of (5) five prizes:

Category	Criteria	Prize
Cell C Store Managers	Sell 15 or more qualifying devices per week over the Competition Period	Prize: Top 5 Store Managers per week – Store Sales Managers will WIN one (1) of five (5) R2 000 MasterCard vouchers.

Qualifying Call Centre Consultants: Qualifying Call Centre Consultants that sell 5 or more of the qualifying devices during the Competition Period will qualify to WIN (1) one of (10) ten prizes:

Category	Criteria	Prize
Cell C Call Centre Consultants	Sell 5 or more qualifying devices per week over the Competition Period	Prize: Top 10 Call Centre Consultants per week – Store Sales Managers will WIN one (1) of ten (10) R1 000 Woolworths vouchers.

Qualifying Call Centre Team Leaders: Qualifying Call Centre Team leaders that sell 10 or more of the qualifying devices during the Competition Period will qualify to WIN (1) one of (2) two prizes:

Category	Criteria	Prize
Cell C Call Centre Team leaders	Sell 10 or more qualifying devices per week over the Competition Period	Prize: Top 2 Call Centre Team Leaders per week – Call Centre Team Leaders will WIN one (1) of two (2) R2 000 MasterCard vouchers.

The final claims must be submitted by close of business on 9^th January 2023 to be valid.
Winners will be determined based on meeting the minimum sell out criteria on a weekly basis. The Organizer will determine the top performers during the Competition period within 14 (fourteen) days from 6th November 2022 at intervals stipulated once participants’ entries and Ecentive claims have been verified. Subsequent winner selections will take place weekly thereafter, for the previous claims data.
Prize(s) is/are not transferable. No substitution, cash redemption, or assignment of the prize(s) is permitted.
THE VOUCHERS ARE VALID FOR 36 MONTHS FROM DATE OF ISSUE.
The participants will receive their prize in the form of a physical voucher, being a Woolworths or MasterCard voucher, at the end of January 2023. Should there be a change in the date of receiving the prize, the notice will be communicated on email or on the Ecentive platform.
The Organiser will not be held liable to replace or repair defective voucher cards.
Prizes exclude any and all additional costs connected to the Prize
The Organisers will not be held liable for lost/stolen vouchers. The address that the voucher will be distributed to is the address linked to the participant’s profile in Ecentive. Lost or stolen vouchers cannot and will not be replaced by the Organisers.
The Organiser reserves the right to change the prize(s) should they deem necessary, to a prize(s) of similar economic value.
The prize(s) brand, supplier and specification is at the discretion of the organizer.
The prize(s) shall be subject to stock availability and in the event of no stock being available the Organizer in its sole discretion shall determine a suitable replacement in accordance with the Terms and Conditions.
Any and all tax implications and liabilities as a result of winning the prize(s) will be solely borne by the winner. Participants who require clarity as to the tax implications hereof should seek a directive from the relevant revenue service/authority.
Winners of the vouchers have to redeem and take delivery of the vouchers within 3 (three) months of being notified.
Prizes and Reward Validity is to be governed by results based on the claims submitted to Ecentive via the link: https://www.cellc.ecentive.co.za/Security/login?BackURL=%2F
Ownership and risk relating to the prize passes on delivery/collection.
The Organiser will not be held liable for any defective products, harm or consequential loss as a result of use of the prize.

Can I win more than once:
- Participants can only win once per week overall in either aspect of this element.
- Should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organizer’s decision shall be final.
Selection of winners
1. Weekly winners will be determined based on claims submitted during these 8 weeks:

Week 1	1-6 November 2022
Week 2	7-13 November 2022
Week 3	14-20 November 2022
Week 4	21-27 November 2022
Week 5	28 November - 4 December 2022
Week 6	5-11 December 2022
Week 7	12-18 December 2022
Week 8	19-25 December 2022

Claims for the Qualifying Devices sold each week, must be submitted by close of business fourteen days after the end of that week to be valid.

The Organiser will receive a report from the Ecentive detailing all participant’s sales in terms of all the Qualifying Devices sold for the duration of the Competition. Upon receipt of the report, the sales will be reviewed and audited by an independent auditor or a registered accountant, or an attorney or an advocate to determine the winners. Should there be ties, a draw will be held by the Organizer to determine the winner which will be supervised by an independent auditor or a registered accountant, or an attorney or an advocate.
The winners will be announced weekly from 21 November 2022 (fourteen days after the end of the first week, as per the claims submission period) via Ecentive platform or Channel communication email and once the verification process has been completed and once the Ecentive participant claims have been verified.
If for any unforeseen reason the announcement of the winners cannot take place on the aforesaid date, then the Organizer will endeavour to announce the winners within a reasonable period thereafter and shall provide details of the new announcement date.
The winners will be contacted by way of a telephone call, as well as email should they not be contactable via telephone.
Once a participant is selected as a winner, they will be varied to ensure that they qualify as an entrant, thereafter the participant will receive telephone call from the Organizer, in terms of which the participant will be requested to furnish a copy of his / her identification document or other documentation to verify that he / she complies with these Terms and Conditions.

Limitation of Liability:

To the extent permitted by Consumer Protection Act and any other applicable law:
- The participant and/or winner(s) hereby indemnifies the Organizer against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participant’s entrance to the Competition.
- The Organizer excludes all warranties (express or implied), representations and liabilities regarding this Competition (other than for death or personal injury caused by its negligence and/or fraud).

General
- Upon submission of valid claims, the participant will automatically be entered into the relevant competition element provide he/she has completed the required registration process.
- All claims and sales evidence of the winning parties will be audited. In the event of any discrepancies found, the Organizer reserves the right to validate the respective sales with the employer and disqualify any parties if required.
- The Organizer reserves the right, at any time, to verify the validity of entries and participants (including but not limited to a participant’s identity, age, employee and contact details and sales evidence) and to disqualify any participants who submit an entry that is not in accordance with these terms and conditions or who tampers with the entry process.
- The winners will be contacted on the contact details supplied to Ecentive. The Organizer shall attempt to contact the winner for a period of 5 (five) working days after his or her name is announced as a winner, were after the winner will forfeit the prize as set out in clause 10.5 below.
- In the event that the winner is unreachable as set out in clause 10.4 above, ineligible, or fails to claim or accept delivery of the Prize, the Prize shall be forfeited to another winner based on the Terms and Conditions. The Organizer shall in its own discretion determine the time period for a Prize to be claimed or for deliver to be accepted.
- In accordance with the confidentiality policies and practices of the Organizer, none of the entry details of any participant in this Competition will be disclosed or used by the Organizer for any purposes other than for entry into the Competition and in accordance with clause 10.7 below.
- Participants acknowledge and accept that the Organizer shall utilize a third party (the “Organizer’s authorized agent/s”) to contact the participant, in the event that the participant is a winner, and to arrange delivery of the Prize. In order to affect the contacting and delivery process, the Organizer’s shall provide the participant’s information to such third party.
- Details of participants will not be used by the Organizer for Samsung related communication should the participants opt-out to receive further communication from the Organizer.
- Information regarding the Competition that is published on authorized advertising material will also form part of the terms and conditions of the Competition.
- The Organizer may require the winner and the winner agrees by entering the Competition (at no cost), to be identified, photographed, filmed and a foregoing to be published in any media and the winner's name and image may be published on https://www.samsung.com. Winners may however at any time decline the use of their name, likeness or image by the Organizer.
  - The Organizer’s may in their sole discretion amend these terms and conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Organizer’s website https://www.samsung.com. The onus rests on the participant to constantly check the website for updates to the terms and conditions.
- If this Competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organizer, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organizer reserve the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the Competition as appropriate, subject to the approval of relevant regulatory authorities (if required).
- Save as permitted by Law, the Organizer reserves the right to cancel, suspend or terminate this Competition, without notice at any time, and such cancellation, termination or termination shall be deemed to have taken effect from the date of publication on the Organizer’s website https://www.samsung.com. No liability shall lie against the Organizer in favor of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore, the participant waives his/her right which they may have against the Organizer and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organizer.
- This Competition is governed by these terms and conditions, as well as those of the relevant authorized participating stores, associated with this Competition.
- Any dispute or claim arising out of or in connection with the Competition shall be governed by and construed in accordance with the laws of South Africa.
- The Organizer reserve the right to withhold the Prize until it is entirely satisfied that the claimant of the Prize is the bona fide winner and reserves the right to call for such proof as it may deem necessary.
- The Organizer accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Prize owing to, but not limited to, stock unavailability, strike, lock out, destruction of Prize on route to winner by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.
- If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable, it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible.
- It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
- Any and all information submitted by the Participants during the course of this competition shall become the intellectual property of the Organizer and the participant agrees to relinquish any rights, title and interest in such information.
- The participants shall not be entitled to the use of any sales motivation submitted during the course of this competition by any other participant, without the express, clear and formal written consent of the Organizer.
- Data charges may be incurred as a result of engaging on the Ecentive website.

Network rates apply with regards to SMS entries.

Consumer Protection Act:

To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.